I’ve learned a lot about listening to what people are saying, even if they aren’t actually speaking. With the birth of my son, Zach, a couple weeks ago, I’ve found that sometimes just listening to him – whether he’s crying, not crying or making those baby sounds – tells me a lot about what is happening with him. I have also learned the same about how grown-ups listen to each other. Sometime we hear what we want to hear, sometimes we don’t listen at all. But I say to you that the best thing we can all do, whether we think we’re right or not, is listen first. You might be surprised what you learn.